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Evidence Guide: AVIL0004 - Complete aircraft dispatch duties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIL0004 - Complete aircraft dispatch duties

What evidence can you provide to prove your understanding of each of the following citeria?

Board passengers

  1. Hazards are identified, risks are assessed and hazard management implemented
  2. On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
  3. Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes
  4. Passenger boarding pass is returned on confirmation in accordance with computerised processes
  5. Appropriate action is taken in consultation with passenger to resolve boarding pass problems
  6. Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
  7. Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
  8. Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
  9. Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
Hazards are identified, risks are assessed and hazard management implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger boarding pass is returned on confirmation in accordance with computerised processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispatch aircraft

  1. On closing of aircraft door, authority is given to retract aerobridge/stairs
  2. Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
  3. Appropriate people are consulted during aircraft dispatch operations
  4. Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
  5. Hazards are identified, risks are assessed and hazard management implemented
On closing of aircraft door, authority is given to retract aerobridge/stairs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate people are consulted during aircraft dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and hazard management implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger details are added to passenger list, loading sheet and their boarding pass in accordance with manual processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger boarding pass is returned on confirmation in accordance with computerised processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with flight crew

  1. Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Once provisional load sheet has been signed by pilot in command (PIC), a copy is retained in accordance with workplace procedures

  1. On closing of aircraft door, authority is given to retract aerobridge/stairs
On closing of aircraft door, authority is given to retract aerobridge/stairs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate people are consulted during aircraft dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.